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At IGgFactory.com, we have product guarantees:
As described, all our products
are backed by our 15 Day Risk-Free Guarantee . If you would like to return or
exchange some merchandise, please follow the steps below to insure that your
request is processed as quickly as possible.
Our 15 Day Risk Free
Guarantee:
- If you are not completely satisfied with the performance of our products,
FOR ANY REASON, you may return the products(s) within 15 Days of purchase for
replacement or refund No ifs, no buts, no quibbles.
- In order for us to process your return or exchange effectively, you must
obtain a Return Authorization ("RMA") before sending anything back. This
ensures that we are able to track your return or exchange through our system.
To request a RMA, simply email us at
RMA@iggfactory.com
(within 15 days of purchase invoice date.)
- Note, if you process your return after the 15-day risk-free warranty or
you made a mistake and ordered the wrong products, we will exchange your
product(s) up to equal value to the products you mistakenly ordered and ship
them back to you.
- The RMA you will be issued is only valid for 30 days from the date it was
issued, so please ship the products as soon as possible. For faster service
close the package it came in a write "Return to Sender" on the box and send
it back. PLEASE NOTE: that if your RMA expires, you will have to contact
customer service to be issued a new RMA. If this new RMA is issued after
the 15-day money-back warrantee period has expired, you will only be eligible
to receive an exchange (within 30days).
- It is our policy that all returned products must be in new condition
(no physical damages). We feel that this gives everyone a fair test of
the quality of the product. Unfortunately in our experience some people have
used the entire product and then sent it back asking for a refund.
- Also all non-defective products must be returned in an as-new condition.
- Please allow up to 7 business days to process your return from the time
it reaches our Returns Department Warehouse. All credit requests will be
completed within 7 business days, but please note that it may take your
credit card bank up to 10 days to apply your credit. Please note that we have
no control over how long the credit card company takes to credit the refund
to your account after we submit the data to them, but we do whatever we can
to expedite the process.
shipping charges will not be refunded for any refunds or exchanges. |
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